CIEH Level 2 Award in Conflict Handling Training Course
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This one-day programme aims to develop an awareness
of the key knowledge and techniques, which enable delegates to consider
the different approaches to conflict handling within their own and other
organisations.
Learning Outcomes:
To be successful in this qualification a candidate
must have the knowledge to be able to:
- Understand the meaning of conflict, what causes
it and how it builds.
- Identify the links between internal and external
customer conflict.
- Appreciate the cost implications of conflict to
the organisation.
- Examine the alternative approaches to resolving
conflict.
- Recognise how to communicate effectively in conflict
situations.
- Consider how to avoid conflict through verbal and
non-verbal communications.
- Understand how to avoid conflict across a wide range
of industry sectors.
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