Customer Services
is intended for those organisations and individuals
whose jobs entail working with external and internal
customers. A customer being defined as anyone to whom
a service is provided.
Predominantly these individuals
will be front line service providers either by telephone
or face to face and the responsibility in decision-making
is limited.
The aim of this award is to increase
awareness on the delivery of customer service in
the aspect of problem solving, increasing sales
and productivity and being ahead of competitors.
By involving these individuals
it can improve the motivation at a staff level as
they increasingly become more aware of management
requirements.
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Aims
At the end of the course participants
will be able to:
- Understand
the different areas of customer care.
- Gain
more knowledge in all customer service areas.
- Have
an understanding on problem solving, increasing
sales and rising against competitors.
- Be
aware of management requirements.
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