Personal Development

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	Stress Awareness This course aims to complement the Level 2 Award in Health and Safety in the Workplace programme. It is aimed at raising awareness of likely sources of work-related stress, the range of symptoms and effects it can cause and the options available for its control. While the level of the qualification is aimed at general workers, it would provide a suitable introduction to the issue of work related stress for more senior staff...
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	Customer Services Customer Services is intended for those organisations and individuals whose jobs entail working with external and internal customers. A customer being defined as anyone to whom a service is provided...
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	Equality and Diversity Organisations have a duty to promote equality and remove discrimination in race, gender and disability. The equality training aims to ensure that people are treated fairly and given fair chances within all organisations...
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	Disability Awareness Awareness of disability and diversity are essential components of providing quality service to users and customers in today's marketplace. Ensuring that your staff are informed and ready to handle a broad variety of people's needs not only helps to meet your legal obligations, it makes good business sense...
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	Managerial Assessment of Proficiency (MAP) MAP is the only objective assessment of managerial competence in the UK providing a benchmark of an individual manager's current skills, knowledge & understanding...
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	Building & Maintaining High Performance Teams Teams are an important element of any business. After all, teams are how work gets done. Dysfunctional teams produce poor results, and high-performance teams consistently produce quality results to sustain business growth...
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