Frequently Asked Questions (FAQ)

1. Are there any discounts for group bookings?

Yes, a variety of package deals are available according to your requirements, group size and budget.

2. Can I book on a course as an individual?

Individuals can book on courses. They will either join a group booking or an open course. 1-2-1 training is also available upon request.

3. Do I receive a certificate for the course?

Upon successful completion of an accredited course, a certificate will be issued by the relevant awarding body. For all non-accredited courses, in house attendance certificates will be issued.

4. I don't know what level or course is right for me?

Don't worry, our Training Manager can help. You can contact him on 0191 5819810/07746229830 or email him at info@ymstraining.co.uk for free advice.

5. Who is my awarding body?

The awarding bodies' logo will appear on your certificate. YMS training is an accredited centre with the following awarding bodies:

• Highfield Awarding Body for Compliance
• Qualsafe
• OCN (Open College Network)
• Maybo

6. How can I book a course?

You can book a place or make a group booking by either completing the booking enquiry form or by contacting us directly on 0191 5819810 or emailing us at info@ymstraining.co.uk

7. How can I appeal my results or make a complaint?

You can request a copy of the appeals or complaints procedures in writing by email us at info@ymstraining.co.uk or by writing to us at the address below. All requests must be in writing.

8. What happens if I fail?

YMS Training is currently running at 99.9% pass rate and is offering 1 free re-sit for anyone who fails. The only exception to this is the Level 2 Door Supervisors course where you are allowed up to 3 free re-sit's by the awarding body.

9. How long does it take to get my certificate/results?

YMS Training boasts a quick turnaround for certificates. All certificates/results should be issued within 2-3 weeks after your exam date. The only exceptions to this are the PTLLS and Moving & Handling of People courses as these courses are required to be internally and externally verified prior to certification. This can take up to 2-3 months, however we will aim to get all paperwork processed as quickly as possible. All certificates are posted recorded delivery and are required to be signed for. Any certificates returned to us by the royal mail will be required to be collected for our training centre. Please see the find us tab for directions.

10. How long is my certificate valid for?

All certificates are generally valid for 3 years and should be renewed before the expiry date on the certificate.

It is recommended that after completing a First Aid at Work course that you attend an annual skill update every year and complete a 2 day refresher course before your certificate expiry date. If your certificate has expired you will be required to retake the 3 day First Aid at Work course.

Some certificates do not have an expiry date but a recommended refresher date after 3 years. We recommend that you attend some form of refresher training in order to keep your skills up to date.

If you are unsure as to how long your certificate is valid for please contact us on 0191 5819810 or email us at info@ymstraining.co.uk